by Philip Boxer Lawrence and Lorsch (1969) originated the framework of differentiation and integration for describing the agency of an enterprise. Their argument was that there had to be congruence between the forms of differentiation…
Month: September 2007
by Philip Boxer How are we to approach the relationship to the situation intended by reflective observation in triple loop learning? How do we ‘read between the lines’?[1] This involves looking for the gaps between…
by Philip Boxer Consider the relationship between a client and a service supplier in which a problem is being presented. They can each ask “who knows who knows best” what to do about the problem,…